Privacy Policy
Last updated: January 31, 2025
Math-Done ("Math-Done," "we," "us," "our") respects the privacy of our users. This Privacy Policy ("Policy") explains how we collect, store, use, and disclose the information you provide through our online learning platform ("Services").
How We Collect Information
- From You: We collect personal data when you register an account or provide other information.
- From Third Parties: We collect data from social networks, public sources, and service providers.
- Automatically: We collect browser and device data through cookies and tracking technologies.
What Data We Collect
- Contact Information: name, email address
- Account Information: username, Google account data
- Educational Level (if provided)
- Internet Usage Data: IP address, browser type, tracking technologies
Content You Provide
Math-Done allows users to submit exercise solutions in the form of text responses or uploaded images. This data may be processed by third-party AI solution providers to improve service quality. We do not share personally identifiable information unless necessary.
How We Use Information
- Providing and Improving Services: support, personalization, maintenance
- Communicating with Users: responses to inquiries, updates, marketing
- Security: fraud and threat prevention
- Legal Compliance: meeting legal obligations
Legal Basis for Data Processing
| Purpose | Legal Basis under GDPR |
|---|---|
| Account creation and service provision | Contractual necessity |
| Marketing communications | User consent |
| Security, fraud prevention | Legitimate interest |
| Legal compliance | Legal obligation |
How We Disclose Information
- Internal Use: within our organization
- Service Providers: payment systems, analytics (Amplitude, Google Analytics, Braze), cloud hosting
- AI Providers: anonymized data may be shared with third-party AI providers
- Business Transfers: data may be transferred in case of merger or acquisition
Payments and Payment Data Security
Math-Done accepts Visa, Mastercard, Paynet. We do not store users' payment data except for the invoice ID and its status. Payment data is managed and stored exclusively by the payment provider. Our platform is secure, and transactions are processed through encrypted channels.
Refund Policy
For purchasing full access to our platform, we offer a full refund if:
- The platform is non-functional for more than 50% of the time;
- More than 50% of the provided answers are incorrect.
To request a refund, contact us at bixmo.contacts@gmail.com.
International Data Transfers
We ensure data protection using Standard Contractual Clauses (SCC) approved by the European Commission or other appropriate measures.
Cookies and Tracking Technologies
We use cookies and tracking tools (e.g., Google Analytics, Amplitude, Braze) to enhance user experience. You can manage cookies through your browser settings.
Data Retention Period
We retain data as long as necessary to provide services, comply with legal requirements, and resolve disputes. Data is deleted when no longer needed.
Security
- SSL Encryption
- Strict access control
- Secure cloud storage
Your Privacy Rights
- Access: request a copy of your data
- Correction: request data corrections
- Deletion: request data deletion
- Restriction: request limitation of data use
- Objection: right to object to processing
- Portability: request data in a structured format
- Complaint: file a complaint with a data protection authority
To exercise your rights, contact us at bixmo.contacts@gmail.com. We will respond within one month.
Changes to the Privacy Policy
We may update this Policy and will notify users via email.
Final and Legal Provisions
Any disputes arising from the use of this service will be resolved amicably. If the conflict cannot be resolved amicably within 30 business days from written notice, the courts of the Republic of Moldova will have jurisdiction. By using our services, you accept these terms and associated risks.
Contact Us
For any questions, contact us at: bixmo.contacts@gmail.com.